Viu Insights, an industrial data company focused on maintenance in factory settings, asked Orium to research and define a digital platform that could drive greater employee efficiency and improve the competitiveness of their offerings to customers.
- Design research & persona development
- User testing & analysis
- Interface & user experience design.
- Native and hybrid mobile applications
- Early product validation
- AI and automation opportunity assesment
- Prototyping and new product launch strategy
To really revolutionize the service delivery framework in place we needed to combine an innovative architecture with clean experience design. Orium was a great fit in both of these areas.
With a wide array of enterprise customers, Viu needed to feel confident that any digital solution they created could integrate with a variety of software systems quickly and easily. Understanding the unique circumstances and where true value could be found would be critical to recommending digital changes that could improve processes and optimize their offerings.
To grapple with the inherent complexities of a manufacturing setting, the Orium team conducted comprehensive research, including 4 separate onsite observational sessions at automotive plants to understand how manufacturing employees interact with and incorporate digital tools in their day-to-day operations and workflows. We also conducted interviews with Viu staff, allowing us to create a full picture of the circumstances that could and would be impacted by any platform-level digital changes.
Alongside our research, we conducted a technical analysis that included the understanding of non-functional requirements as well as system and environmental constraints, all of which informed our recommendations. Based on a holistic understanding of the ecosystem itself, we recommended a reference architecture for the eventual build of web and mobile products to support the platform solution, factoring in considerations around where it would be easier or more difficult to integrate with Viu’s specific circumstances.
Improving workflow visualizations so managers have better insight into staffing and job processes.
The on-the-ground insights gained from observation—noisy manufacturing lines, no free-hands, limited to no cellular range on factory floors, and other situational challenges—changed the parameters of what could be possible in a platform-ready recommendation, so we also developed a mixed reality proof-of-concept as part of the solution.
An end-to-end employee journey with multiple touchpoints, the recommendation was for a suite of tools used by people on the floor, in the offices, and beyond: fully integrated with broader systems for improved business operations that would allow for optimization of everything from inventory management to staff scheduling.
We equipped Viu with insights on what a whole platform solution would be and how they could execute effective, successful rollout plans.
Outcome & Next Steps
It was amazing to see how Orium was able to understand the business and, more importantly, the people needs in regard to the solution. Their deep understanding of our needs, and assessment of the magnitude of the project, prepared us to evaluate the business case of our project.