Case Study

A Tailored Platform Experience

A unified employee and customer experience for a best-in-class solution, and the MACH award winner for Best Retail Project.

Flatlay of Harry Rosen website on an iPad and iPhone with clothing and accessories around the devices.

For over 65 years, the name Harry Rosen has been synonymous with luxury menswear in Canada. Harry Rosen brought brands such as Brunello Cuccinelli, Ermenegildo Zegna, and Moncler to Canadian shoppers and in 2018, they partnered with Orium to bring next generation digital experiences to their clientele. Needing a digital experience to match and enhance their high-end in store experience, Orium embarked on a broad engagement with Harry Rosen to connect clients, employees, and systems management in one comprehensive platform. The result is an award-winning digital retail experience showcasing the best of what MACH technologies can do.



Black Friday sales rate

3x YOY







Screenshot of a landing page with the SS21 Harry Rosen designer collection.

Commerce Acceleration

Lightning fast speed, rapid time-to-value, and designed with MACH principles, Orium’s Accelerator was the perfect solution for Harry Rosen’s ambitious replatform. Leveraging proven commerce patterns for the foundation of the experience, our accelerator enabled us to focus energy where it matters most: on building out the custom experiences that set Harry Rosen apart.

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Screenshot of associate app for store locations, superimposed over a background of clothing racks.

Retail Infrastructure

Retail data is notoriously tough— complex product models, heavy reliance on legacy systems, and high-velocity data movement all make commerce for the enterprise difficult. When Harry Rosen came to Orium with a sharp eye to the future, we knew they needed a lasting, adaptable platform that could harness data as a core material, enabling them to keep pace with a rapidly changing market and expanding consumer base.

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A hand holding a mobile phone browsing the Harry Rosen site. The display shows a parka that a customer can purchase online.

Experimentation & Roadmap Development

Now more than ever, businesses need to be able to respond quickly to new market realities. Leveraging a best-in-class retail platform, Orium worked with Harry Rosen to experiment on new interfaces, piloting new experiences in sales and customer support. With strategic roadmap development, Orium was able to ensure Harry Rosen could continue to invest in smart experimentation that allows them to push next generation customer experiences forward.

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A person holding a smartphone with Harry Rosen’s Club Harry customer loyalty program on display.

Loyalty Enablement

For nearly seven decades, Harry Rosen has excelled at building meaningful relationships. Finding new ways to extend those relationships and create value for their customers is always top of mind, which is why revising their loyalty program—Club Harry—to integrate seamlessly within their modern, high-value customer experience was a pillar of optimizing their digital transformation.

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