Customer Engagement Solutions

Cross-channel Customer Engagement

Use data at every step. Design and build data–informed user interfaces and unite product and customer data across your commerce platform to create seamlessly integrated customer experiences that increase conversions, drive loyalty, and grow your business.

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Major Challenges Brands Face

  • Outdated Interfaces

    Customer expectations keep getting higher, and they’re quick to abandon slow, outdated, and hard to navigate experiences. You need web and mobile storefronts optimized to support content delivery and customer experiences on any interface or touchpoint.

  • Hidden Content & Products

    One of the biggest barriers brands face today is bringing the right products to the right people. Get the leading search & discovery, recommendation, and CMS solutions on the market, enabling you to optimize content discovery, improve SEO, and pull customers through your funnel with a more personalized customer journey.

  • Customer Drop-off

    Attracting customers is one thing; retaining them is another. Use data to create seamless cross-channel customer experiences and build ongoing opportunities for personalization with integrated loyalty programs that will excite your customers and keep them coming back again and again.

Cross-channel Customer Engagement

Improve customer experiences with headless commerce and content solutions that help you merchandise effectively and scale your content efficiently across web, mobile, social, SMS, email and more.

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Modern & Performant Solutions

Experiences that exceed customer expectations.

Create fast, user-friendly experiences that ensure your customers can browse, shop and purchase exactly the way they want to in the channels they use most.

  • Data-driven Interfaces

    Design and build with shopper needs, preferences, and expectations at the core. Take advantage of Orium’s proven interaction patterns and give your customers the experiences they want.

  • Fast, Without Fail

    Modern composable front-end solutions bring unparalleled speed and reliability to your web and mobile experiences, reducing the risk of customer abandonment and ensuring your business can deliver across every interaction.

  • Cross-channel Experiences

    Unify your brand identity and create cohesive customer experiences across every touchpoint, from web and mobile to social, SMS, and email and beyond. Modular solutions enable you to deliver optimized content to any channel.

AI-Driven Personalization at Scale

Deliver tailored experiences that engage, convert, and retain customers.

Modern customers expect experiences built around their preferences, behaviors, and needs—and AI makes that possible. Make the most of your AI-powered search & discovery tools, dynamic content personalization, and real-time recommendation engines with Orium's expert integration support to ensure your customers see the most relevant products and content at the right time. From automated segmentation to predictive audience modeling, Orium helps you implement and optimize the AI-powered personalization solutions that enhance engagement and reduce drop-off across every channel. The result? A more intuitive, personalized shopping experience that increases conversions and builds long-term customer loyalty.

Build Smart. Scale Seamlessly.

Composability is how modern brands evolve— don’t stumble into it accidentally. Work with Orium to create a plan that works for your business needs, based on proven patterns and best practice honed over our award-winning programs.

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Harry Rosen - Case Study

A Tailored Platform Experience

A unified employee and customer experience for a best-in-class solution, and the MACH award winner for Best Retail Project.

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Spoonflower - Case Study

Scalable Commerce for a Made-to-Order Marketplace

Modernizing the customer experience with a composable tech stack that’s focused on the cart and checkout.

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A flatlay with a teal grid background. A laptop is open and displaying the Spoonflower website. Around the laptop are fabric swatches, a cell phone, a cup of coffee, and a journal.

We needed to move away from our custom-built commerce solutions and build a sustainable ecommerce experience that could flex, adapt, and grow with our business.

Bryan Ziegler
Head of Product Management, Spoonflower
Spoonflower - Case Study

Scalable Commerce for a Made-to-Order Marketplace

Modernizing the customer experience with a composable tech stack focused on streamlining cart and checkout and improving content management.

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Flatylay with a laptop screen that shows the FilterEasy homepage. Next to the laptop is a Fridgetastic filter.

Working with Orium made our transition to composable more efficient and more effective. Their team explained options clearly and concisely, so we could move quickly to solutions that would work for our needs.

Dennis Polizzi
VP of Product, FilterEasy
Kum & Go - Case Study

Mobile Convenience, Reimagined

Upgrading and enhancing the Kum & Go mobile app to bring ordering, payment, and loyalty into one seamless experience.

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Kum & Go website on an iPhone screen, surrounded by food and drinks that can be purchased through the mobile app.

Our goal is to deliver a best-in-class experience for our customers. Orium has enabled us to do that, rebuilding the foundations of our mobile app and rewards program on composable commerce, which gives us the flexibility and scalability to add, change, and improve our offerings for years to come.

Matt Anderson
Director, Digital Customer Experience, Kum & Go
Secondary Resource: A Blueprint for B2B Commerce - Cover Image
Whitepaper

A Blueprint for B2B Commerce

Get the B2B Commerce report to understand the strategies and solutions for building a modern digital commerce experience in the B2B space.

Download the Report
A close-up of the landing page for the "From Data to Decisions: Maximizing Retail Potential with AI" report, presented by Orium, commercetools, and Google Cloud.

Whitepaper

From Data to Decisions

Empower decision-making, streamline operations, enhance customer engagement, and secure your competitive edge with AI solutions.

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Whitepaper

The Pragmatic Guide to Composability

Help your business gain a competitive edge. Explore the concepts of composability, debunk common myths, and learn to identify the signs that it’s time for a change.

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Thinking of making a move to modularity?

Orium’s composable commerce experts can help you figure out the right next steps for your brand and guide your transition to a modern commerce approach.

Talk to our team
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Additional Resources

Go deeper on the challenges your business is facing and discover how a composable approach can help you tackle them all.

The cover for "The Personalization Playbook" presented by Talon.One, Bloomreach, and Orium.

Whitepaper

The Personalization Playbook

Insights from 400+ global retailers about their personalization strategies, including how they’re using AI to boost programs and why digital agility is the key to personalization at scale.

Access Report
A landing page preview for the Composable.com masterclass titled "Omnichannel Personalization: From In-store to Online and Everything in Between".

Masterclass

Omnichannel Personalization: From In-store To Online And Everything In Between

Discover how to create seamless journeys for your customers by leveraging data at crucial touchpoints so you can build highly personalized omnichannel interactions.

Explore true personalization
A landing page preview for the Composable.com masterclass titled "Exploring and Proving the Value of AI".

Masterclass

Exploring And Proving The Value Of AI

Learn how to implement AI in ways that will bring immediate ROI to your business, helping you make the most of your modern commerce stack.

Make the most of your data

More Solutions

  • An icon for a consultation roadmap.

    Consultation & Roadmap

    Current state audit, vendor selection, transition planning and sequencing, and more— Orium can help you build the plan to move to composable properly.

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  • An icon of a shopping cart.

    Core Composable Commerce

    Cart, checkout, catalog, payments, and more: Our experts will help you with the essential solutions you need to run your business and work efficiently across all channels.

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  • An icon for a brick-and-mortar store.

    In-Store & Mobile Technology

    Bridge the gap between in-store and online interactions with seamless, customer-focused solutions for your brand's biggest retail challenges.

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  • An icon of a stack of coins.

    B2B Commerce Solutions

    Update your operations, improve CX, and expand into B2C and D2C with composable commerce, using consumer-grade solutions for your B2B challenges.

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